UK Government
ITIL - cost of failure
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A technique used to evaluate and measure the cost of failed actions and activities. It can be measured as a total within a period or an average per failure. An example would be ‘the cost of failed changes per month’ or ‘the average cost of a failed change’. ITIL. Glossaries © Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce |
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