UK Government
ITIL - first time fix rate
|
Commonly used metric, used to define incidents resolved at the first point of contact between a customer and the Service Provider, without delay or referral, generally by a front line support group such as a help desk or Service Desk. First time fixes are a sub-set of remote fixes. ITIL. Glossaries © Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce |
|
|
UK Government Bestsellers
The bestselling books on Amazon.
Articles
Walsall, Housing Corporation and Aberdeen IT
Bank Of England Cuts Interest Rates to 4.5%
Other Related Websites
Public Sector
IT Management